Return, Refund & Cancellation Policy

At SKYLONA, every watch is carefully inspected before dispatch. We want you to feel confident when you shop with us. If you are not completely satisfied with your purchase, our 7-Day Easy Return & Replacement Policy is available for eligible orders.

1. Order Cancellation

You may request cancellation of your order before it is shipped.

• Cancellation before shipment: Full refund
• Once the order has been shipped, cancellation is no longer possible.
• After shipment, you may request a return according to our 7-Day Return Policy.

2. 7-Day Easy Return Policy

You can request a return within 7 days from the date of delivery if you are not satisfied with your purchase.

Returns may be accepted for reasons such as:

• Product does not suit your preference
• Change of mind
• Product does not meet your expectations
• Size or style preference

Return Requirements

To be eligible for a return:

• The return request must be raised within 7 days of delivery.
• The watch must be unused and undamaged.
• The product must be returned in its original condition.
• Original packaging, tags, accessories and documents must be included.
• The product must pass our quality inspection after reaching us.

Products showing signs of use, damage, scratches, missing parts or missing original packaging may not be eligible for a return.

3. Return Shipping Charges

For customer-initiated returns, ₹200 will be deducted from the refund amount towards forward and return shipping costs.

This deduction applies when the product is returned because of:

• Change of mind
• Personal preference
• Style preference
• Size preference
• Any other reason not caused by a product defect

4. Damaged or Defective Product

If your watch arrives damaged or defective, please contact us within 24 hours of delivery.

Please provide:

• Order ID
• Clear photographs of the product
• Clear photographs of the packaging
• A short video showing the issue, if required

After verification, SKYLONA may provide a free replacement or repair, depending on the issue.

For products confirmed to be defective or damaged during delivery, applicable return/replacement shipping costs will be handled by SKYLONA.

5. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 24 hours of delivery.

After verification, we will arrange the appropriate replacement or resolution at no additional product cost.

6. Cash on Delivery (COD)

For selected COD orders, SKYLONA may require a ₹150 prepaid order-verification fee.

This verification fee is non-refundable if the customer rejects or refuses the parcel at the time of delivery.

7. Refused or Rejected Prepaid Orders

If a prepaid order is rejected or refused at the time of delivery, return shipping and handling charges may apply.

A deduction of ₹99–₹199, depending on the order size and applicable logistics charges, may be made from the refund amount.

The remaining eligible amount will be refunded after the order is received and processed.

8. Return Process

1. Contact SKYLONA: Contact our customer support team within 7 days of delivery.
2. Provide Order Details: Share your Order ID and reason for return.
3. Verification: Our team will verify your return request.
4. Pack the Product: Securely pack the watch in its original packaging with all accessories and documents.
5. Return the Product: Send the product using the return method provided by our team.
6. Quality Inspection: Once received, the product will undergo a quality inspection.
7. Refund: If approved, your eligible refund will be initiated.

9. Refund Processing

Once your returned product passes our quality inspection, the eligible refund will be initiated.

Refunds may take up to 7 business days to be processed and reflected in your original payment method, depending on your bank or payment provider.

For COD orders, eligible refunds will be processed through the payment method communicated by SKYLONA.

10. Non-Returnable Situations

A return may be rejected if:

• The return request is made after 7 days from delivery.
• The watch has been used or worn.
• The product has scratches, physical damage or signs of misuse.
• Original packaging or accessories are missing.
• The product has been modified or repaired by an unauthorized person.
• The product fails our quality inspection.
• The issue is caused by normal wear and tear.

Warranty-related issues will be handled according to our SKYLONA Warranty Policy.

11. Important Note

Please inspect your package and product carefully after delivery.

For damaged, defective or incorrect products, we strongly recommend contacting SKYLONA within 24 hours of delivery with supporting photos/videos so that we can resolve the issue quickly.