Shipping Policy

At SKYLONA, we are committed to delivering your watch safely, securely and as quickly as possible. We carefully inspect and pack every order before dispatch.

1. Shipping Availability

SKYLONA currently ships orders across India.

Delivery availability depends on the serviceability of your PIN code and the availability of our courier partners.

2. Order Processing Time

Orders are generally processed and dispatched within 1–2 business days after the order is successfully placed and verified.

Orders placed on Sundays, public holidays or during major promotional periods may require additional processing time.

3. Delivery Time

Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and courier serviceability.

Remote locations, difficult-to-service PIN codes and unforeseen logistics conditions may require additional delivery time.

4. Free Shipping

Free shipping is available on eligible SKYLONA orders across India.

Any applicable shipping charges, if different from the promotional offer, will be clearly displayed during checkout before you complete your order.

5. Order Tracking

Once your order is dispatched, you will receive tracking information through the contact details provided during checkout, where available.

You can use the tracking information to monitor the status of your shipment until delivery.

6. Cash on Delivery (COD)

Cash on Delivery is available only for eligible products, locations and orders.

SKYLONA may contact you by phone, SMS, WhatsApp or other available communication methods to verify a COD order before dispatch.

COD availability may be restricted for certain PIN codes, addresses, customers or orders based on courier serviceability and order history.

7. PIN Code & Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name
• House/Flat number
• Building or Society name
• Street/Road name
• Area/Locality
• Nearby landmark, where applicable
• City/Town
• State
• Correct PIN code
• Valid mobile number

SKYLONA is not responsible for delivery delays, failed deliveries or additional charges caused by incorrect, incomplete or inaccurate address information provided by the customer.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on the courier's operational policy.

Customers are requested to remain available at the provided delivery address and respond to calls from the courier partner when necessary.

If an order cannot be delivered because the customer is unavailable, provides an incorrect address, refuses the parcel or does not respond to delivery attempts, the shipment may be returned to SKYLONA.

9. Delayed Shipments

Delivery timelines are estimates and may be affected by circumstances outside SKYLONA's reasonable control, including:

• Weather conditions
• Natural disasters
• Public holidays
• Courier network disruptions
• Transportation delays
• Government restrictions
• Remote-area delivery limitations
• High-volume sale periods

We will make reasonable efforts to assist customers in tracking and resolving delayed shipments.

10. Damaged Package at Delivery

If the package appears visibly damaged, opened or tampered with at the time of delivery, please contact SKYLONA customer support as soon as possible.

We strongly recommend taking photographs or recording an unboxing video before opening a visibly damaged package. This may help us investigate and resolve the issue with the courier partner.

11. Incorrect or Missing Product

If you receive an incorrect product or any item/accessory appears to be missing, please contact us within 24 hours of delivery.

Please provide your Order ID along with clear photographs and, where applicable, an unboxing video.

After verification, SKYLONA will provide the appropriate resolution in accordance with our Return, Refund & Cancellation Policy.

12. Undelivered or Returned Orders

An order may be returned to SKYLONA if delivery is unsuccessful because of an incorrect address, customer refusal, repeated failed delivery attempts, PIN code issues or other reasons attributable to the delivery process.

For customer-initiated refusal or unsuccessful delivery, applicable shipping, return and handling charges may be deducted from any eligible refund.

13. Shipping Charges on Returns

For eligible customer-initiated returns, applicable return shipping charges may be deducted from the refund amount as specified in our Return & Refund Policy.

For confirmed defective, damaged or incorrect products, SKYLONA will provide the applicable resolution according to our return and warranty policies.

14. Changes to Shipping Policy

SKYLONA reserves the right to modify this Shipping Policy, including shipping charges, delivery timelines and service availability, at any time.

Any changes will become effective when the updated policy is published on this page.