Terms of Service

Welcome to SKYLONA. These Terms of Service govern your use of our website and your purchase of products from SKYLONA. By accessing our website or placing an order, you agree to be bound by these terms.

1. About SKYLONA

SKYLONA is an online retailer specializing in watches and related accessories. Our website allows customers to browse products, place orders, make payments and request customer support.

2. Acceptance of Terms

By accessing, browsing or using this website, you confirm that you have read, understood and agreed to these Terms of Service.

If you do not agree with any part of these terms, please do not use our website or place an order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and pricing displayed on our website are accurate.

However, minor differences in colour, finish, appearance or packaging may occur due to photography, lighting, screen settings or manufacturing variations.

SKYLONA reserves the right to correct product information, specifications or pricing errors at any time without prior notice.

4. Pricing

All product prices displayed on the website are in Indian Rupees (₹), unless otherwise stated.

Prices, discounts, promotional offers and availability may change without prior notice.

Promotional offers may have specific eligibility requirements and validity periods. Only one or the applicable combination of promotional offers may be used where stated.

5. Placing an Order

When you place an order with SKYLONA, you are making an offer to purchase the selected products.

An order is considered accepted only after SKYLONA confirms the order and begins processing it.

SKYLONA reserves the right to cancel or decline an order in circumstances including, but not limited to:

• Incorrect or incomplete customer information
• Product unavailability
• Pricing or listing errors
• Suspicious or fraudulent transactions
• Delivery limitations
• Repeated order refusals or delivery failures
• Any other operational or security concern

6. Customer Information

You agree to provide accurate and complete information while placing an order, including your name, phone number, email address and shipping address.

SKYLONA is not responsible for delivery failures, delays or additional charges caused by incorrect, incomplete or inaccurate information provided by the customer.

7. Cash on Delivery (COD)

Cash on Delivery may be available only for eligible products, locations and orders.

SKYLONA may contact customers for order confirmation or verification before dispatching COD orders.

SKYLONA reserves the right to restrict COD availability for certain addresses, pincodes, customers or orders.

8. Payments

We may offer payment methods including prepaid online payments and Cash on Delivery, subject to availability.

Online payments are processed through third-party payment service providers. SKYLONA does not directly store your complete card, banking or payment credentials.

Orders may be subject to payment verification and fraud-prevention checks.

9. Shipping & Delivery

We aim to dispatch orders within the estimated processing time displayed on the website. Delivery timelines may vary depending on the destination, courier availability, weather, public holidays and other circumstances outside our control.

Once an order has been handed over to the courier, delivery is subject to the courier partner's service conditions.

SKYLONA is not responsible for delays caused by circumstances beyond our reasonable control.

10. Returns & Refunds

Returns, replacements and refunds are governed by our Return, Refund & Cancellation Policy.

By placing an order, you acknowledge and agree to the conditions specified in that policy.

11. Warranty

Eligible SKYLONA watches may be covered by a limited warranty as specified on the applicable product page or warranty policy.

Warranty coverage is subject to the terms, exclusions and conditions described in our Warranty Policy.

12. Intellectual Property

All content available on this website, including but not limited to logos, brand names, product photographs, graphics, text, designs, videos, icons and other materials, is owned by or licensed to SKYLONA unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell or use our content for commercial purposes without prior written permission.

13. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the website's operation or security
• Submit false, misleading or fraudulent information
• Use automated systems to abuse or overload the website
• Attempt to obtain products or promotional benefits through fraudulent means

14. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics services, advertising platforms and other technology providers.

Your use of third-party services may be subject to the terms and policies of those respective providers.

15. Promotions & Discount Codes

Discount codes and promotional offers are subject to their individual terms and validity periods.

SKYLONA reserves the right to cancel, modify or withdraw any promotional offer where misuse, technical errors, fraud or other irregularities are identified.

16. Limitation of Liability

To the extent permitted by applicable law, SKYLONA shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights or liability that cannot legally be excluded under applicable law.

17. Force Majeure

SKYLONA shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, transportation disruptions, technical failures, epidemics, wars or other unforeseen events.

18. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed and accepted our applicable privacy practices.

19. Changes to These Terms

SKYLONA reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when published on this page. You are encouraged to review this page periodically.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from the use of this website or purchase of products from SKYLONA shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.